This is the FIRST year that I am thinking that I need to look for a NEW tax program!! I had a client that took 1.5 hours in my office to do the return, because my system was soooo slow. It look 20 minutes just to print. It was a simple return with 1040, EIC and 8812. I don't know how I am going to manage appts. this year. I am SO DISAPPOINTED! And then I can't even get through to customer service. The other tax years work FAST and just like they should. The 2012 programs even slows down other programs open. I am afraid that I may lose clients not willing to wait!!!! This software is NOT CHEAP especially with all the add-ons you have to purchase each year as well. It is unfortunate, but this may be my LAST year with this company.
