we have tried working directly, the only reason i am remote right now is because we are 50 returns in the hole! it doesn't work on the server, or on any of the work stations consistently, there are constant random crashes on each workstation, and on the server! the printer spits out nonsense we don't request, the check boxes are ghosts, i am sick of seeing " cchfs has stopped working the program will close"! I have read the manuals, knowledge centers, and searched the internet for solutions, myself and my tech guy have spent a combined 10 hours on hold trying to get tech support. i have downloaded each and every update, praying that it would be the one that made the program stable, i am DONE! My ear hurts from being on hold and my eyes are probably bleeding from reading every possible solution on the knowledge base! sorry for the rant, I apologize if i'm coming off as harsh, but I am out of patience and options right now! There's a liberty that moved in 2 doors down, and HR block 1 street up, i can't afford to let customers walk because the software is not working!