scottpdann

Even if I lose my credit card dispute, I figure I will find a way to give TRX $339 of grief. Thanks again for all of your help.

I gave up. I am going to go with TaxWise throught Main Street and their $350 deal to convert ATX clients. The program sells for $695, so, I am no worse off in total than if I had paid only full price for it. I also filed a claim with my credit card to try to get my money back from TRX. From other forum posts, it sounds like they won't be offering any refunds. Thank you for all your comments. They were helpful.

Beachwood is a suburb on the east side of Cleveland. What software did you go with? I really don't have any extra money to invest.

We tried all of the firewall stuff to no avail.

Yes, hours of my life that I will never get back!

I have read the other boards. That's why I wait until early February to get going. I am hoping to avoid the switch.

Ed, thanks for your reply. I am hoping not to have to take that step, however.

I have a small, on the side, practice and usually wait until early February to install my software, and to avoid a lot of the BS involved with IRS and TRX finalizing their seasonal issues. I realize I am saving a lot of money by using this product, and I understand that I have to deal with a reasonable amount of problems getting set up. It's part of the cost savings to me. Every year, I need there help in installation. I am pretty technically adept, so that always has frustrated me. But, again, I live with it because of the savings. This year, they have been unable to resolve the issue. I was hoping someone would have some suggestions on how to fix it. When I start the program, I get the following message: "It seems that internet connectivity is not available, please check your internet connection and try again". As I am posting via the internet, and am able screenshare with them via the internet, that is obviously not true. It prevents me from being able to register the software and I get another error message when I click the "Verify now" button: "Technical Error Occurs. n Sorry! for inconvenience." We have tried poking holes in firewalls and turning off firewalls to no avail. They had me contact my ISP, ATT Uverse, to see if they were blocking the program. As I suspected, AT&T does not do this. So, here I am, unable to work. Does anyone have any suggestions other than buy a different software package? Thanks in advance for your help. Scott P. Dann [email protected] 216/464-2225