I purchased TaxExact the last week in December 2012 for $339.94. I was not told that the software had lots of issues. The software arrived in early January with no paperwork and a cracked unsealed case. I had to call several times before I finally got a CID and a PID number in order to register the product. The only way I got through to somebody (this after being put on hold several times for hours) was to press "2" for the sales department because customer service support was not answering at all. After I got the product registered (finally), I entered in my own tax information to use as a "guinea pig" return as this was my first time using this software and I wanted to make sure I knew the software inside and out before my clients started coming in. Lo and behold, there were problems. When I previewed my return, I discovered that not only did the state return not pickup the state schedule A, but it was not updated to the 2012 forms. I have called several times to find out when Kentucky will be updated and available and the date keeps being moved back. On Friday, February 15th, they told me it would be today when it would be updated. I certainly hope so. I've had 2 client returns for 2 weeks now and have lost other customers because the software is not working--even after 36 updates unrelated to the state returns. I don't know what to do. TRX won't give refunds and I can't afford other software. I am hoping that at the federal e-file will work. So far there is no requirement that the state has to be e-filed that I know of so I will be able to do the state manually. I'm a very small business and I can't afford software that doesn't work. Does anybody know for sure when Kentucky and Indiana will be released? Also, if anyone has any suggestions for affordable software that works, I'd greatly appreciate it. I will not be going back to TRX next year and have filed a complaint with the BBB. I'm down to just 14 clients because of them and I seriously need to grow my business. Thanks.
