valleytaxguy

I have been a customer of TRX for 5 years now....I WAS a customer,this year the software AND customer service was(is)awful...I had 14 client returns finished and waiting to efile...I'd still be waiting if I hadn't switched software.I called for 5 days and waited on hold for hours and hours...terrible! I emailed Zach Benefield and gave him my phone number to walk me through how to un-lock efile... He never called me..even when I told him I've been on hold for 5 days!! Un-believable..Their software had a lot of changes in it this year....and the service people were not trained properly on how to fix problems...Did anyone else have problems getting through like I did? Anyway,I emailed Karen Bills at customer sevice and asked for a refund...knowing full well I wouldn't get one...and I didn't..so this is my only recourse,writing a bad review,I wrote one on yelp to...They just kicked me to the curb and acted like it was no big deal.It feals great to be able to write this review...I ended up with proseries from Intuit and couldn't be happier,they actually answer the phone when you have a problem and fix it.....As consumers we hold the power...when we purchase a product thats not good we to let people know... Thanks, Jeff Addiego