I am having a terrible time with the technical support of ATX. On Monday, I called the ATX support, was on hold for 35 minutes. The reason for my call was that when I tried to update the 2012 ATX in order to do a fiscal year 1120 tax return, I kept getting a message that ATX could not connect to the web server. I called my internet provider and they checked my connections & modem. I could access all other programs on the net but no ATX updates. Long story short, after 3 techs, 2 of which were supervisors, I was told the only way to have the ATX 2012 program to update was to change my UAC settings to "NEVER NOTIFY ME Of CHANGES TO MY COMPUTER". I was very upset about this and kept asking, "Why would ATX put us at risk of changes in our computers for updates?" No one could give me an answer. They kept saying the 2012 & the 2013 were two different programs and they could not tell me if the 2013 program needed the UAC settings changed, but they thought so. The Tech Support supervisor said he would get back to me but that was 2 days ago, no response on my questions. BTW, I was on the phone for over 3 1/2 hours. Not a good start after the fiasco we went thru last year. Especially being it was ONLY 13 DAYS INTO 2014.
I was quite hesitant about renewing to ATX 2013. I was assured the customer service was better. The person who is my account representative has not returned my calls, even though I have left messages for the past 3 days. I am quite concerned now about this tax year. I cannot go through that stress again. Has anyone else had this issue?
I am looking at ProSeries and Drake right now because it appears nothing has changed and no one has responded to a very important issue. Any thoughts on using Drake vs ProSeries?
Thank you all for allowing me to vent.