I just downloaded the 13.3 update and now I cannot get into my software or get online to support. They won't answer their phones in ATL - been on hold for over one hour. Giving me all sorts of "Server" error messages. Nothing wrong with my server. Is their server down? I've never received "server" error messages before. Also asking me when I attempt to sign in "which account user" I want to use. This has never happened before. Cannot get on ATX Solution center - won't take any passwords. I was able to change the password and it won't take the new one. I'm ready to scream! I haven't paid 90% of my bill for the 2013 software and I'm threatening not to pay. I've had it. This is unacceptable, especially during tax season.
