PurpleTaxLady

Also one other point on the subject. Not everyone can run out and spend $1,000 to $1,5000 to upgrade a 3 year old computer just to accommmodate ATX software!! Just as one of the Geek Squad techs at Best Buy said, "this sin't something the processor would have anything to do with and what if you did spend the money to upgrade your machine and the issue remains? You've just spend a lot of money you didn't need to and still by using their own tool, the machine is at or above par!

This was an ongoing issue all last tax season. 50 times a day this little message pops up. Click retry a few time and yes it does do whatever it does and goes away. When you're really busy and can't work because this little message pops up all the time causes problems and lost time. Tech support said the machine doesn't meet standard requirements. I Installed the new software for this year, didn't open the program or roll over yet and up it pops, REALLY? The base standard on the machine is 5.2 and I downloaded ATX's program that you run and it tells you if your machine meets minimum or recommended requirements. With their own program all aspects of the test not only meets their recommened requirements but several actually surpasses what they recommend so it is a software issue. Software people if they don't know what the issue is or how to resolve it, they pass it off as hardware! FYI, for the program, the file is Sfs.SystemAnalysisTool.exe you can find ithe link under the blog > software news. I also might add that I was told by ATX that this was their biggest complaint last year! REALLY! go figure.