And here is the e-mail response from ATX. After over 12 years of being a loyal customer!
From: Claire Meashey <
[email protected]>
To: com> Sent: Fri, 16 Jan 2015 14:30:43 -0600 Subject: ATX2011 [interactionID:ba4efd67-7347-4994-a9f3-267b38ecf5aa]
Hello,
I cannot open my 2011 ATX. It keeps trying to update and then shows an error box and shuts down. I was given a link to fix this problem, but apparently it is no loner working as well.
Can you help?
Thanks,
Claire Meashey
ID# 1472711
01/16/15,
[email protected] wrote:
Good evening Claire, Our records show you are not a current customer so the license agreement prevents us providing assistance with your issue.
Thank you for using our product,
Chamara Franklin
Customer Service Representative
CCH Small Firm Services,
a Wolters Kluwer business
Phone (800) 638-8291
Fax (888) 815-7587
[email protected]
On 01/17/15, Claire Meashey<
[email protected]> wrote:
So, even though I paid for the 2011 software and the crappy 2012 software and was a loyal customer for over 12 years, this is your answer.
Thanks so much for your very kind support, Chamara.
Sincerely,
Claire Meashey