Making the decision to switch to this software has been the absolutely worst decision I have ever made in business. I have had over 30 returns have a glitch in transmission, resulting in a lower refund amount; and we have had to amend those returns because the software did not carry over the correct amounts.
My clients are receiving emails regarding an omission of the 8867 related to education credits. The changes to the 8867 were not implemented until March 3, 2017... we've known about these changes long before March 3, 2017. The software should have been updated to reflect these changes before risking our clients to possible fees and penalties.
Our previous year information did not convert over, as advertised.
This has been the absolute worst decision I have ever made.
