We have run into a glitch with our ATX software’s e-filing capabilities, which has us in a huge bind prior to tomorrow’s deadline. We need urgent help. Since yesterday, whenever we create E-files, ATX goes through the process, and everything looks okay. However, when you go to the E-file Manager, those created E-files are nowhere to be found and there is no way to submit them. If you go into the tax return Acknowledgement History, you can clearly see that E-files were created. We cannot figure out if this is a setting issue or an ATX software problem. We are trying to obtain tech support but no one is available until tomorrow.
Thank you very much for any and all suggestions!
Teresa