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MarlonH

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Posts posted by MarlonH

  1. I've run into this a number of times when trying to open prior years' programs.  Rebooting helps sometimes but not always.

    I did have this happen once with this year's program a few weeks ago.  Rebooting didn't help.  I ended up doing a system restore, and that resolved the problem.  I believe an anti-virus (not anti-virus itself, but related security; I use Norton) software update was the culprit, but I'm not sure.

    I hope this helps.

  2. I get the 'could not connect to the server' message too.  About one day a week, often lasts all day.  Rebooting occasionally resolves it.  And if opening any years prior to 2019, more often than not I can't get in the software for the same reasons.  I am also occasionally getting the encountered an error and must shut down message.

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