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I can't wait any longer. I refuse to put up with all these gliches at such a busy time of year. I have decided to switch to Creative Solutions. They convert all your 2006 tax data for you including depreciation! In case anyone else is interested, I spoke to Sarah Spoljarick 1-800-968-8900 ext 4895 [email protected] She has been very helpful! I'll let you know how I'm getting along.

THANKS

:o I just sent the following message to tech support. I wonder if they will fix this? I was planning on switching software in May, but I may not be able to wait that long. I currently have a case ongoing with tech support regarding the integrity of Client Write Up program in the network. The first person to use the program is asked login information. Any subsequent user is asked if they want an additional instance of the program and is logged in as the first user. This is followed by run time errors and workstations locking up until we have to reboot the server. Now the tax software is acting flakey. User one was logged into tax working on a 1040. User two was logged into tax working on W2s. User three was logged into another program accepting credit card information from a customer. The credit card information was pulled into ATX 1040 being worked on by user one in the box for the spouses name under married filing separately. PLEASE RESOLVE THESE ISSUES NOW!!!! I would attempt to call you, but recent experience has taught me there is typically a two hour wait to get thru to tech support.

The second location is my home office. I log in remotely thru my laptop to main office. The software is only installed on one computer and they still have an issue![ quote name='Jack from Ohio' date='Jan 24 2008, 04:39 PM' post='7343'] I was told quote: "If you install the software in another location (address), you must purchase a second license. The only exception is that each license will allow you to install on a laptop for mobile use." Your solution is way too much effort for our situation. We will probably have 300 people at the satellite office this year, and want to keep all the records separated. I would not have been upset, if I had gotten the second answer the first time I inquired.

:angry: [email protected] I was told in May when ordering the software (same I have used for 7 years), that since I only had a home office and main office I would only be charged for one instance of the network version of the software. Upon efiling the first return of the season, I was prompted to register my EFIN. My home office is in Winchester, VA My main office is 35 miles away, over the border, in Martinsburg, WV The entity is a multistate corporation. I do have an EFIN for VA and one for WV. This was never an issue in the past for ATX and I was assured in May 07 that this would continue to be the case. Not true! A very rude woman from ATX called and notified me that now I was playing with the "big boys" as far as software goes and would be charged an additional $1100 for the second EFIN. I explained that this had been approved prior to purchase in May and it was unfair to change the terms of the contract at this late date. I requested to talk to a supervisor. She refused and hung up on me. I have been a faithful user of Total Accounting office for some time now. CCH's answer to the accounting and payroll side of the software leaves much to be desired. I was unable to instill on the network from May until Dec 10, 2007, despite numerous calls to tech support. Typical calls to tech support result in a 2hour wait before getting thru to someone. The software for accounting and payroll is still not working properly. Whomever logs in first at the office, the program thinks subsequent users are the first user opening a subsequent instance of the software. Then you get run time errors and booted off. So basically, only one user can be in the network program at a time. We are going on a week now with no answer from tech support to this situation. It looks like I will be exploring other software options after this tax season. ATX/Total Accounting Office has lost it's appeal at all levels - price, quality and customer service!