Steve M Posted February 5, 2008 Report Share Posted February 5, 2008 Maybe I can help someone avoid what I just went through. I spent over 3 hours on the phone with ATX -waiting for Customer Service and the rest working with Tech support. I couldn't open my 2007 program; customer service couldn't figure it out and finally contacted tech support. The Tech rep stated immediately that the issue was due to Vista UAC which is User Account control. He said the UAC which is supposed to prevent unauthorized users from stealing info on your computer, didn't recongnize ATX (it did for 3 weeks) and stole some of the important files, plus some client files, including files from 2006. He took remote control of my computer and juggled and opened and closed things for about an hour and a half, and finally fixed it. However, he said, make sure you do not turn on the UAC ever, and that it is possible for it to turn itself back on. His suggestion is to back up on a portable drive every day a copy of the backup file, the database (both in the program files) and to export all files as well. Every day. This is driving me crazy; who has time to do that daily, but I will because of what I just went through. Just wanted to fore-warn all of you in case you experience a similar problem. Also after I finally talked to customer service, she spent over 40 minutes "reading the knowledge base" trying to figure it out. Had no experience with the problem, but they are trained to read eveything they can before turning you over to someone with technical expertese. It's annoying because there is no time to waste this time of the year. Hope this helps you. Steve M Quote Link to comment Share on other sites More sharing options...
RJM Posted February 5, 2008 Report Share Posted February 5, 2008 Thanks Steve, guess I should turn on the backup mode to daily. -Bob Quote Link to comment Share on other sites More sharing options...
Randall Posted February 6, 2008 Report Share Posted February 6, 2008 When are they going to come out with Service Pack 1 for Vista? I don't need a new computer yet, but I'm hoping they get SP1 out by then. Quote Link to comment Share on other sites More sharing options...
Randall Posted February 6, 2008 Report Share Posted February 6, 2008 When are they going to come out with Service Pack 1 for Vista? I don't need a new computer yet, but I'm hoping they get SP1 out by then. Found my own answer. Next month according to today's WSJ. Also, SP3 for XP is coming out soon. Quote Link to comment Share on other sites More sharing options...
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