Chrisbry Posted February 8, 2008 Report Share Posted February 8, 2008 I got this QuickAlert this morning. The 1-866-255-0654 e-help Desk phone number is to be used by Tax Professionals, it is not for individual taxpayers. ERO's should not provide this number to the individual taxpayers. When this happens, it impedes the e-help Desks' ability to service our customers, the Tax Professionals. I know NONE of you would do that. But please pass it along to anyone you think "might". ;) Quote Link to comment Share on other sites More sharing options...
lydia33 Posted February 8, 2008 Report Share Posted February 8, 2008 What an excuse. Is that the reason hold time is so long because our clients have the tech support number. Realllllly. Pleeease. Quote Link to comment Share on other sites More sharing options...
Chrisbry Posted February 8, 2008 Author Report Share Posted February 8, 2008 What an excuse. Is that the reason hold time is so long because our clients have the tech support number. Realllllly. Pleeease. When I call E-file Help Desk (IRS), I've never had to wait more than 10 minutes. Of course, I have only had to call them twice -- in 5 years. But why on earth would a PRACTIONER give a client the phone number of a PRACTIONER help line? Quote Link to comment Share on other sites More sharing options...
lydia33 Posted February 8, 2008 Report Share Posted February 8, 2008 Oh, sorry misunderstood. Thinking ATX help line, not IRS. I am soooo sorry for dogging out the atx support line. NOT. I have nver been on hold with the IRS line but just a few minutes. Quote Link to comment Share on other sites More sharing options...
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