jshtax Posted August 4, 2014 Report Share Posted August 4, 2014 Is anyone else continuing to have the error box pop up numerous times during a return saying and error was encountered while communicating with the ATX server? I get it sometime 10 or more times when trying to do something like error check or efile. Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted August 5, 2014 Report Share Posted August 5, 2014 This is a known issue. It is an internal problem with the ATX program. There is, as of right now, no fix in the future. Just click on retry and go forward. Quote Link to comment Share on other sites More sharing options...
jshtax Posted August 6, 2014 Author Report Share Posted August 6, 2014 This is a known issue. It is an internal problem with the ATX program. There is, as of right now, no fix in the future. Just click on retry and go forward. I made the mistake of talking to ATX and some person remoted in and reinstalled 2013 now I have to reset all my users and settings and print packets and so forth. I could track him down and beat him with a wet noodle. 1 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted August 6, 2014 Report Share Posted August 6, 2014 I made the mistake of talking to ATX and some person remoted in and reinstalled 2013 now I have to reset all my users and settings and print packets and so forth. I could track him down and beat him with a wet noodle.If you have over 250 clients, the problem will be very pesky. His reinstall will have done nothing to change the problem. Quote Link to comment Share on other sites More sharing options...
jshtax Posted August 7, 2014 Author Report Share Posted August 7, 2014 Sitting around 1400 files. He suggested we rewire the office to speed up the network. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted August 7, 2014 Report Share Posted August 7, 2014 Sitting around 1400 files. He suggested we rewire the office to speed up the network.We have a GigaBit compliant network. Fastest available. Still have the problem.Tech Support STILL suffers from people not adequately trained or informed.Feel free to message me if you have other issues. Quote Link to comment Share on other sites More sharing options...
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