TaxmannEA Posted February 23, 2008 Report Share Posted February 23, 2008 I think that I need to buy a lottery ticket as my luck seems to be good today. I just called tech support with a problem. They answered immediatly and I had my answer in less than 5 minutes (including small talk). Just thought that I'd give a favorable report for once. Quote Link to comment Share on other sites More sharing options...
Mel in Hawaii Posted February 23, 2008 Report Share Posted February 23, 2008 Glad to hear it, but not too surprising since tech support calls pretty much slowed down by now back when I still worked there. Most bugs have been worked through, most people have found workarounds and even the late installers have finally installed their programs. Another good thing, the guys/gals on the lines have had a chance to learn the basic questions that will be asked and the proper questions they need to ask the customers to find out what they really need. Quote Link to comment Share on other sites More sharing options...
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