Taxpayer Advocate Struggles

[Lee B]

Copied from the TIGTA Report

"FY 2023, cases worked by TAS generally met its acceptance criteria and taxpayers’ issues were fully addressed. However, we found TAS case advocates did not timely contact taxpayers or their representatives in 103 (63%) of the 163 closed cases we sampled. The initial and subsequent contact delays for these cases totaled an average of 146 calendar days late."

"The National Taxpayer Advocate stated that TAS case advocacy is facing three challenges: rising case volume, new staff, and outdated systems."

Well, this is really discouraging

 

[Gail in Virginia]

1 hour ago, Lee B said:

 

Well, this is really discouraging

 

But not unexpected or surprising.