Bill N Debbie Posted January 13, 2009 Report Share Posted January 13, 2009 I just posted this on the other board also... I need help, the sooner the better. Tech support is supposed to be open til 10 eastern starting tonight, I just called and the msg says the office is closed. I just sent an email about a problem opening returns on a workstation... guess I have to wait til tomorrow........ When I try to open a return on the workstation I get a msg saying something like "there was a problem with the rollover..." (the rolledover return works fine on the server) the msg goes on to say that I need to open the return in last years program and save it, then rollover again! That would mean that I would have to completely have to reenter the return data! Here is the msg in the !TAX2008_Errors.log file: ********** The program (version: 2008 . 6 . 127 Build: 11420 ) was just started ********** 01/12/09 7:21:22 PM Please forward the following error information to the development team. Computer: DEB_EMACH User: Debbie Routine: modForm.FormShow Error Number: MX8.F1Book.1 - -2147024809 Description: Bad view handle in AttachToSS (wrong return or invalid handle) ********** Anybody know anything about this? I tried to search knowledgebase for terms in the error msg with no luck. Bill Quote Link to comment Share on other sites More sharing options...
TAXBILLY Posted January 13, 2009 Report Share Posted January 13, 2009 I used to have similar problems. My solution is to rollover only on the server. After rolling over, open the return and save. Then close the return. Now you should be able to access the return from the workstation with no problem. taxbilly Quote Link to comment Share on other sites More sharing options...
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