sdoll Posted September 23, 2009 Report Share Posted September 23, 2009 I'm a new efile ATX user. I seem to be fighting ATX support line for a solution. How do you make things happen ATX? The IRS has posted a Known Issue & Solution for my problem on their website. (IRS knows they can't accept an efile of code 16 in 8d(a) on the form.) The IRS has provided a solution. (Leave field blank and add note to return.) Yet I can't get it through their heads at ATX what needs to be done. Does contacting a supervisor help? I can't seem to get them to connect me to one! Anyone know how to "work their system"? Have an email for the support or development supervisor/manager? Thanks in advance for your assistance. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted September 24, 2009 Report Share Posted September 24, 2009 try Mary Nixon Customer Service Level 2/Email Team, ATX CCH Small Firm Services, a Wolters Kluwer business 6 Mathis Drive Rome, GA 30165 phone- 800-638-8291 fax-888-815-7587 [email protected] or Carrie Mathews Customer Service Level 2/Email Team, ATX CCH Small Firm Services, a Wolters Kluwer business 6 Mathis Drive Rome, GA 30165 phone- 800-638-8291 fax-888-815-7587 [email protected] Quote Link to comment Share on other sites More sharing options...
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