frannie

Yes, so did I. However, that didn't work. When I tried to open a return I got the .....has encountered a problem and needs to close message. So Marilyn on the other forum suggested that I delete the assets folder then run the update. Did that. Still can't open a 1040 return. So I did it again. Now the updates are running so slowly I don't think I'll be ready for my first appointment in an hour. Heavy sigh.

I tried to open a return this morning that I had worked on last night. I get a message that the form 1040 version required is 123 and the version installed is 129. I had this problem several days ago with 1099G but it was fixed with the program update. I have run the updates. I tried to download just form 1040 from the download center but it doesn't show up in the list. I also tried to download the program update from the website, but it won't download to my desktop when I say to save it. I should mention that I am using Win 7 on a relatively "clean" computer. I searched the knowledge base - nothing. I tried to download using IE. I searched both forums and haven't found this particular problem. Any suggestions?

I should mention that I am using Win 7 on a relatively "clean" computer. I searched the knowledge base - nothing. I tried to download using IE.

I tried to open a return this morning that I had worked on last night. I get a message that the form 1040 version required is 123 and the version installed is 129. I had this problem several days ago with 1099G but it was fixed with the program update. I have run the updates. I tried to download just form 1040 from the download center but it doesn't show up in the list. I also tried to download the program update from the website, but it won't download to my desktop when I say to save it. I searched both forums and haven't found this particular problem. Any suggestions?

It is just a warning. You can still efile the return. It says "Additional Due Diligence Information worksheet will not be e-filed. Be sure to retain for 3 years from the latest of the dates in instruction under Document Retention".

ARGGGG! Now what? I uninstalled the program and reinstalled from the download center. And the updates. Now I can't open any returns. So I uninstalled again, searched my computer and found another folder which contained some ATX2012 stuff and deleted that. I will now install from the CD and see what happens. Has anyone had any luck with doing this?

I tried this fix and it didn't work for me on XP. I have tried all of the fixes and nothing has worked so far. So I exported the returns I have done so far to a thumb drive and deleted ATX. I am now reinstalling and will suffer through the downloads. If this finally gives me my desperately needed sch eic, it will be worth it.

I am running Win XP and probably with less RAM than most. I have very few problems. So far the only one is not being able to add Sch EIC to the return. My printing is fast, rollovers take about 10 seconds. I print my copy to docuprinter. I shred unwanted pages that are printed. This is not to say that I am happy with this program, because I certainly am not. It is not user friendly....even though my printing is fast, I hate not know what is going to print out.

Bless you. I will try this in the morning.

After installing the 12.5 version I could not open any returns. So I went back to the "old" version and will wait until tomorrow at 3:30am and download 12.5. Good luck out there.

Oops, I guess I spoke too soon. Since making the suggested change I cannot open a return. I've tried rolling over the return again, duplicating then deleting the original return and trying to make a new return. When I do this I get the dreaded error message. I haven't rebooted my computer so I will try that next.

Thank you so much TaxMan! It is now downloading 1088 forms so I am hoping this works. I use satellite for my internet and it is very foggy and icy so I will probably have to try downloading several times. Luckily I wasn't able to go to my "real job" because the roads up here in rural Michigan are too icy. I am glad you are an early riser! Frannie

"Try using your windows "search" feature to find it. It even searches hidden files. I have the 2012 program loaded in xp and found assets that way. It was in Documents and settings. I didn't try deleting it as I have no forms installed and no internet for this computer to load any. Only what came on the cd. Earlier (above) I told you that deleting "assets" and reloading all the forms fixed my forms problem but my system is windows 7 not xp. The same fix MIGHT work but it might not. Be very careful..." So I tried this and I still can't find it. I used to be good at figuring this stuff out. What happened to me? Too much beer and stuff back in the 70's?

I have tried going to C:program dataCCHSmall Firm Services Atx2012Assets. I don't have "program data" in the list. Maybe I am not doing it right. I am running Win XP Pro. I went to "run" and then typed in "C:program dataCCHSmall Firm Services Atx2012Assets" and it said that "program data" wasn't there. What am I doing wrong? Thanks for the help.

I posted this on "the other forum". I thought I should post it here also. I am ready for the onslaught of negative replies....so let 'er rip. I was very happy with the program the way it was. No, I didn't vote or give any kind of feedback. So I do take some blame. We (ATXers) were asking for a lot of changes in the program. My favorite motto is "be careful of what you wish for". We wanted a low cost program with high cost capabilities. Another motto comes to mind "you get what you pay for". This program is, so far, OK on my Win XP Pro - 5 year old computer. I am a one person office and cannot afford a more expensive program. I prepare about 270 returns a year. For those of you who prepare many more returns and run on a network, I ask you, why in the heck won't you pay out the extra few hundred dollars to get a program that is more in line with your needs? I work a "real job" for $9.00 an hour because I need very good health insurance (stage IV metastatic melanoma) and I do taxes after I have worked from 5:30 am til 2:30 pm, all day Saturday and Sunday because I can't live on $9.00 an hour. And my clients wouldn't let me quit even if I could afford to. So quit complaining about getting what you wished for and paid for.