nomi

I purchased Drake earlier today and have already downloaded it, prepared and efiled several returns that were all accepted within mins. I paid dearly for it but now I have peace of mind that I certainly didn't have with TRX. Going to uninstall their worthless software from my computer and hopefully never hear from them again. I do feel sorry for the poor salesperson who calls me from TRX later in the year asking me to renew.

I just purchased Drake software. Another friend of mine who owns a tax prep business told me earlier that she also purchased Drake today because of the issues with TRX. Seems to me there could be some kind of class action against TRX. But regardless they will never receive a dime from me again.

This is the 4th or 5th year I have been with TRX. I have referred other small tax offices to TRX in the past and now I'm regretting it. I am sitting at my desk with stacks of returns that cannot be finished because TRX doesnt have the states ready yet. OMG. We do taxes. At tax time. Is this tax time? YES! I cannot imagine a company that sells tax software could be so completely inept as what TRX has become. It is IMPOSSIBLE to get customer support on the line without waiting an hour. Not only that but I was told for months they were going to renew with Redgear but at the last minute stated they didn't renew the contract. So those who bought the software in the middle of the year thinking they were going to get Redgear again was stuck with this horrible, horrible software. They won't refund your money either but will give a credit for NEXT YEAR'S software. Do they honestly think I would return next year? I stayed with them these last few years and when I emailed Doug to ask about a refund he didn't bother to respond despite me being a customer for so long as well as referring others to TRX. I can't see how they will even be a viable company this time next year after this fiasco. The software isn't friendly at all. So many issues I would hardly have time to list them all...wait maybe I can because I can't finish my returns anyway because there are no states available and now they are telling me it will be next week before they are ready??? Meanwhile all around me the Jackson Hewitts, Hr Blocks and Liberty tax offices are processing returns right and left. RIDICULOUS! Can anyone tell that I'm a little upset? Has anyone else had these issues? My main issue now is do I go ahead and buy another software for this season (thereby adding to my cost) or do I wait for TRX to get themselves together??? And if I wait for that will tax season be over? I'm thinking yes.