rcurran86

I was told by Zach over there, who is a helpful guy, that the refund request was forwarded on to their customer service department. This was 9 days ago, and I haven't heard a thing from customer service giving me a "Yay" or "Nay". I had to switch products also, as the product was absolutely horrible, there were bugs galore, no states that I was using were available as of 2/2/2013, and I needed to protect my Firm and my clients by making the switch to ATX. If they contest giving out refunds to those of us who ask because of the above misrepresentations and mismanagement, I am 99% confident that we have a valid class-action claim against TRX. Those of us who may have lost business because of the delay (my friend who also uses TRX said he lost $1,000 of business because they weren't e-filing the day the feds opened) would be eligible for recovery, and others of us who felt defrauded as a result of TRX representations also should have a valid action, myself being one of them. Thoughts?

Thank you very much. I've submitted this to them now, and hope they will be expeditious in processing the request.

Hello All, New member in the forum - I've recently signed up for ATX due to TRX not functioning properly. Of course, I'm still experiencing more headaches with ATX. I have been getting repeated E-file error rejects, saying that I don't have a valid transmission relationship, Code 77. I called up IRS and confirmed that the EFIN I was using was correct, which it turned out not to be. I changed my EFIN in the software to match what IRS had said, thinking it would solve the E-file error rejections. It did not. I then logged into my ATX profile, and noticed that there was never an EFIN associated with my account. I'm curious, does anyone know if an EFIN needs to be input into ATX's profile page in order for e-file to be approved? Does anyone have any other general advice / recommendations on this? The sales representative never explained whether this was a step in the process, and I'm getting concerned. Thank you and regards, Ryan

I'm also unable to get past this e-file reject code - does anyone have any insight as to how to get past it? My EFIN is accurate. ATX wait times are over one hour. Any help anyone has would be greatly appreciated.