ATS

What is the best software you used? Love to know. Cause right now I'm hating CCH/ATX

I am very dissapointed with how CCH is handling there issues. I wonder if they could just give me tax wise until all the issues are fixed. and it should come free, cause Rob promised me that this new ATX program was superb compared to Tax Wise and I would never have any problems like I did with Tax Wise. - "Well Mr. Rob I having worse problems. I have clients sitting in front of me while the program crashes, I had one 1040 get E-filed for no reason. Half of it was not done. I went to check if it was accepted; when I realized what took place, and it was accepted already. So yeah I'm pretty lit that now I have to do a 1040X.....Thats not even released yet until late march....and who knows if that is the true date".

Rob at extension 1218 apparently is on the longest lunch break in history. he went on lunch break monday and will not return our calls and we are unable to leave a message.....because his voice mail is full. (hmm guess I'm not the only person trying to get in touch with him) I called ATX this morning at 9:00. it is now 3:00 and I am still on hold. I need help with getting our ATX back up and running. what took place was it asked for an update.....sure why not for the 1,000 time. So does anyone know a number? a way to talk to someone? instead of writing emails from 2 days ago and not getting a call back.