I hope I haven't made the mistake of my career by switching back to ATX this year. There were just too many things I didn't like about Drake last year (other than customer support), and, after evaluating ATX for 2013 for the past week or so, getting input from Jack, and reading others' comments about their experiences, I decided to come back.
I sent in my refund request to Drake for the 2013 software on 12/31/13. I had a straggler 2012 corporate tax return that I finished up today & tried to e-file it on Drake. It gives me a message that authentication failed. Guess I will file a paper return, as IRS has apparently closed business filing for the 2012 season (?). Or has Drake blocked me from e-filing? I tried going in to the Drake support forum & they have blocked my account by flagging it as "inactive".
I called Drake & they said that since the 2013 program is now available for download, they have blocked my access to the Drake site. I told them that I paid for the 2012 software & should have continuing access to the support forums, etc., on the site. Does this mean I won't receive any future updates to the 2012 software as well? I can still access the ATX site for all years other than 2012. Why can't Drake block my access to the 2013 software (just like I couldn't access programs prior to 2012) but not make my account inactive?
I am really ticked about this.