OKTaxGuy

Looks like customer service is again a race to the gutter. On hold music enuf to cause you to lose your lunch, wait time horrible, try and leave voice mail at the prompt - get a message that the mailbox is full or endless loop taking you back to the "I'm Sorry" message. So, its maximize profits by giving crappy service again. I thought they learned their lesson a few years ago? Guess more people need to leave for other software companies - then again, maybe they don't care?.

Just got off the phone with ATX support - my 2013, 2014 and 2015 ATX programs would not work. A hacked Adobe Flash update put a rootkit in my computer, and went after all financial programs (QB, etc). I can't say enough about ATX support. In less than 20 minutes from the time he remoted into my computer, he had me up and running! Now that's what I call service! Very professional and very competent. Wait time and service was less than 30 minutes. That's acceptable to me.