Looks like customer service is again a race to the gutter. On hold music enuf to cause you to lose your lunch, wait time horrible, try and leave voice mail at the prompt - get a message that the mailbox is full or endless loop taking you back to the "I'm Sorry" message. So, its maximize profits by giving crappy service again. I thought they learned their lesson a few years ago? Guess more people need to leave for other software companies - then again, maybe they don't care?.