LTA

Thank you all............. I update windows and everything is running fine. Unfortunately ATX CS has gone south, far south, For us Tax prepares and CPA's in the start of tax season to have an issue with the program and have to wait over 1 hour to get CS is counter productive and on top of that to have inadequate support makes it even worse. If CCH does not solve this issue fast I have a feeling that nanny of us will be departing soon, probably this season or next season Thank you all for your support No thanks to ATX CS.

i am currently updating my OS while I'm in queue for 45 minutes as the recording says. I'll post an update

I never imagine that I will be forced to write on a blog how terrible ATX CS has become, but due to a lack support I feel as if I have no other choice . 1st, I started to have problems with the ATX software after a pop up came up ans requested me to download IntallShield Wizard for ATX 2018-- 18.1.0 Update The InstallShield(R) Wizard will Update ATX 2018 to version 18.1.0 on the computer. Click Install So I click Install and the installation apparently went thru. After the installation every time I open ATX 2018 the program will stop and shot down after its usual form update. the following day I tried to open ATX and the program will not open at all. I call CS, waited 1hr and 37 minutes for someone to answer my call, stayed with the technician for well over 2 hrs and he was not able to resolve the issue. After he gave up and blame it on my computer the case was closed. Luckily I still had the installation download in my computer, I initiated the Installation download the only choice it gave me was to "Uninstall the ATX program" so I did, risking losing the data of the returns I had already done. After the ATX program was "Uninstalled" I re-installed it again and to my surprise my work was not deleted, now the proble is that when I open ATX I have to work with the update form window always open because if I press the close button it will close the program. I am so disappointing with ATX that I am truly considering another program with BETTER CS Is there anybody out there having the same issue?