I never imagine that I will be forced to write on a blog how terrible ATX CS has become, but due to a lack support I feel as if I have no other choice .
1st, I started to have problems with the ATX software after a pop up came up ans requested me to download
IntallShield Wizard for ATX 2018--
18.1.0 Update
The InstallShield(R) Wizard will Update ATX 2018 to version 18.1.0 on the computer. Click Install
So I click Install and the installation apparently went thru.
After the installation every time I open ATX 2018 the program will stop and shot down after its usual form update. the following day I tried to open ATX and the program will not open at all.
I call CS, waited 1hr and 37 minutes for someone to answer my call, stayed with the technician for well over 2 hrs and he was not able to resolve the issue.
After he gave up and blame it on my computer the case was closed.
Luckily I still had the installation download in my computer, I initiated the Installation download the only choice it gave me was to "Uninstall the ATX program" so I did, risking losing the data of the returns I had already done. After the ATX program was "Uninstalled" I re-installed it again and to my surprise my work was not deleted, now the proble is that when I open ATX I have to work with the update form window always open because if I press the close button it will close the program.
I am so disappointing with ATX that I am truly considering another program with BETTER CS
Is there anybody out there having the same issue?