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LTA

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Posts posted by LTA

  1. Horrible Customer Service

    in General Chat

    Posted

    Thank you all.............

    I update windows and everything is running fine.

    Unfortunately ATX CS has gone south, far south,

    For us Tax prepares and CPA's in the start of tax season to have an issue with the program and have to wait over 1 hour to get CS is counter productive

    and on top of that to have inadequate support makes it even worse.

    If CCH does not solve this issue fast I have a feeling that nanny of us will be departing  soon, probably this season or next season

    Thank you all for your support

    No thanks to ATX CS.

  3. Horrible Customer Service

    in General Chat

    Posted

    I never imagine that I will be forced to write on a blog how terrible ATX CS has become, but due to a lack support I feel as if I have no other choice .

    1st, I started to have problems with the ATX software after a pop up came up ans requested me to download

    IntallShield Wizard for ATX 2018--

    18.1.0 Update

    The InstallShield(R) Wizard will Update ATX 2018 to version 18.1.0 on the computer. Click Install

    So I click Install and the installation apparently went thru.

    After the installation every time I open ATX 2018 the program will stop and shot down after its usual form update. the following day I tried to open ATX and the program will not open at all.

    I call CS, waited 1hr and 37 minutes for someone to answer my call, stayed with the technician for well over 2 hrs and he was not able to resolve the issue. 

    After he gave up and blame it on my computer the case was closed.

    Luckily I still had the installation download in my computer,  I initiated the Installation download the only choice it gave me was to "Uninstall the ATX program" so I did, risking losing the data of the returns I had already done. After the ATX program was "Uninstalled" I re-installed it again and to my surprise my work was not deleted, now the proble is that when I open ATX I have to work with the update form window always open because if I press the close button it will close the program.

    I am so disappointing with ATX that I am truly considering another program with BETTER CS 

    Is there anybody out there having the same issue?

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