I called Support (on hold for only 25 min). He walked me thru the process. When the password is reset, you sign in as Admin, use your activation code as password; then go thru the rest of the stuff. BUT, in my case, the activation code they had on file was 1 digit different than the code on my shipping slip. So, therefore, I would never have gotten back in. Although, the code on my shipping slip did get the software installed. So, do we have to go thru this fiasco every 45 days? And, I guess, my question is WHY?