mastertax07

The solution is an application called gotoassist from Citrix it is secure and very robust. What you see on your screen is exactly what the tech is doing. They can not run anything with out you seeing it on your screen. Also when the session is terminated by you the agents are unable to access your machine with out your knowledge. I think you will find the people at VMS are very professional. I am sure you may have even called and talked to some of them before. Northern Maine has a good reputation of hardworking people and you will not find a better group of people to work with.

That is for one computer but there are price breaks if you have multiple computers. It also includes online backup storage that compresses and encrypts your data. Which you can schedule for a time convient for you.

In 1992, the Caribou Development Corp. purchased what was then the former Brooks Pharmacy Building at 52 Sweden St. to donate to Glen Willette, an entrepreneur who had formed a software development company that later became known as ATX. Fourteen years later, ATX was acquired by CCH Small Firm Services, a Wolters Kluwer company, and continued operations in Caribou. After layoffs late last year affecting about 80 of its workers, ATX relocated its software development team from 52 Sweden St. to 63 Sweden St., where it has invested in extensive site renovations. Late last week, CCH Small Firm Services group gave the 52 Sweden St. building back to the city, and the city is working to pay it forward by giving the 2,400-square-foot facility to a developing technology company. ATX supplies tax preparation, accounting and tax research software to tax professionals and CPAs throughout the U.S. CCH Small Firm Services encompasses professional tax and accounting software offered under the ATX and TaxWise brands and professional tax research software offered under the Kleinrock brand. While they continue to renovate their new location, officials from CCH Small Firm Services said they also wanted to continue to invest in the city. "In donating this building, we wanted to show our continuing support for the economy of Caribou as part of our continuing involvement in the community," Jeff Gramlich, president of CCH Small Firm Services, said in a written statement. Gramlich was in Caribou last week to present the keys to the building to Caribou City Manager Steven Buck. Buck noted that the employees of CCH Small Firm Services "provide a technology-based foundation, diversity and strength in the heart of our downtown." He noted that city officials viewed the donation as "extremely generous and insightful by the company." Buck said the Caribou Chamber of Commerce and Industry and the Northern Maine Finance Authority were working to turn the facility over to a local high-tech-oriented call center and said they expected the new business to hire a number of former ATX call center technicians who were laid off in December. Officials would not disclose the name of the new business.

Remote IT support using some of the same friendly people you used to talk to on a regular basis. There is a posting about it elsewhere on this board.

CCH-SFS is donating the building at 52 Sweden St back to the city of Caribou today at 9am. This was the building Glynn moved everyone in to when he left Washburn. Tomorrow the city is transfering the building to a new up and coming company. I wish the new company good luck in their endevours.

Well how about giving the real techs a call and see if their support idea is worth diving in to.

Are you going to this address? TaxTalk is no longer at UCG. http://list.kleinrock.com/read/login/?list=taxtalk

ATX Layoffs Caribou Posted Thursday, December 27, 2007 5:45 pm A major employer in Caribou is seeing a major reduction in it's workforce. About 200 full and part time jobs at ATX have been cut although officials did not confirm the total number. According to a company statement, CCH Small Firm Services is centralizing ATX customer support and sales functions in our facility in Rome, Georgia, which requires the relocation of positions, and regrettably the elimination of positions, from the Caribou site. In a highly competitive marketplace, this decision was necessary to our business. Affected individuals are being provided with severance benefits and assistance in finding other positions. We will continue ATX operations in Caribou, and this office will now operate as the center of development for ATX products, with a team of professionals focusing on product development. The company was founded in Aroostook back in 1992, and in September 2006 ATX. was acquired by CCH, a provider of tax and accounting law information, software and services that has been serving professionals and their clients since 1913. Caribou City Manager Steven Buck says he is disappointed about the lack of communication from the company. (WAGM-TV)