Don

Success! ...although I can't fully explain it. Tech support told me this morning to follow document 9984. (Do a search on the knowledgebase. ) I did this and at first things were actually worse because the workstation could not even log in at all. Then I added back users and groups and individual members of users and groups at every possible level and suddenly everything worked the way it is supposed to. Follow that document which involves turning off the "simple file sharing" and then set up a group like "atxusers" and add that group to permissions. This is all a real pain if you are used to using the simple sharing system. But it is do-able. 9984 tells you to add the users to the group and then give the group permission. I had to give the group and each user permissions before it worked. Supposedly this had to be done last year as well, but I don't recall this and I have had simple file sharing on all year. Don

Yesterday afternoon after 35 minutes on hold during which I was drafting an angry email about this, I finally got in and they told me I had to follow document ID 14660 during installation. This requires that I use "Custom Install" when installing on a network server. I uninstalled the Max software on the server and uninstalled the netsetup on the workstation and then reinstalled everything in accordance with Document ID 14660. The effect was that the problem became even worse in that the workstation can't even open a tax file. It has to be done from the server. So I'm back on hold again with tech support. The girl I was talking to seemed flustered. It appears that not only don't they have enough tech support, the people are not really familiar with the program. I had previously searched the knowledgebase for this problem and there is no mention of anything like it. Don

I have the same problem and have tried everything I can think of. My assistant is ready to quit!! I have been on hold with tech support for 20 minutes. BTW my kudos to the board admin. I really missed the community last year.