BulldogTom Posted March 16, 2012 Report Share Posted March 16, 2012 Setting up my laptop for a trip this weekend to do some tax returns. Update every day on both machines. Export a return from the main computer to the laptop. Can't open because the forms are a later version. Look up the version 92 on the laptop, 115 on the main computer. Update the laptop again. Get up to version 113, but still can't open the return. Went to the website and I can download the form. Have it on my laptop. How do I get it into the damn program? Tried calling support. 45 minute wait. Tried looking on the KB, it does not respond. You guys are my last hope. I refuse to wait on the phone 45 minutes for what should be able to be done in 2 minutes. Tom Lodi, CA Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted March 16, 2012 Author Report Share Posted March 16, 2012 Forget it. I figured it out. It was not downloading to the correct location. Tom Lodi, cA 1 Quote Link to comment Share on other sites More sharing options...
jainen Posted March 16, 2012 Report Share Posted March 16, 2012 >>You guys are my last hope<< "No, there is another." Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted March 17, 2012 Author Report Share Posted March 17, 2012 Yeah, there is, but HE doesn't normally fix software. But He might have been here last night working on my brain to help figure out how to make the software work. Tom Lodi, CA Quote Link to comment Share on other sites More sharing options...
jainen Posted March 17, 2012 Report Share Posted March 17, 2012 >>HE doesn't normally fix software<< Shucks, didn't you see my quotation marks? It was just an ironic allusion to Darth Vader's daughter. Quote Link to comment Share on other sites More sharing options...
Cathy Posted March 17, 2012 Report Share Posted March 17, 2012 Setting up my laptop for a trip this weekend to do some tax returns. Update every day on both machines. Export a return from the main computer to the laptop. Can't open because the forms are a later version. Look up the version 92 on the laptop, 115 on the main computer. Update the laptop again. Get up to version 113, but still can't open the return. Went to the website and I can download the form. Have it on my laptop. How do I get it into the damn program? Tried calling support. 45 minute wait. Tried looking on the KB, it does not respond. You guys are my last hope. I refuse to wait on the phone 45 minutes for what should be able to be done in 2 minutes. Tom Lodi, CA Tom, There's no need to update your laptop. Go to "Gotomypc.com" and install their free trial version. Normally the price is $99 per year, however, after my first time in using the program, I was sold and responded to an early purchase email and paid $79 for the year. Very simple to install on laptop or any other computer you have. You will be working directly on your office computer through your laptop, desk pc or any other computer you may want to use. Therefore, there's no need to update your laptop or other pc's as you will be working with your main program that you know is current. You can even have the returns printed out and ready to assemble when you return to your office or you can print them from the location in which you are working. Best invention since apple pie! Instead of working in my office at night to get caught up til 2:00 or 3:00 am by myself, I now am able to work in my home from my desk pc or laptop without the hassle of transferring files back and forth or worrying about using different versions of the program and or forms. My daughter-in-law works with the largest health insurer in the country and their employees use Gotomypc.com when working out of the office or while at home. Cathy P.S. The only thing you must do is to leave your office computer turned on when you leave your office. No need to leave ATX open, as you will be able to do anything from your laptop that you could do at your office computer.....as long as the office computer is left on. Quote Link to comment Share on other sites More sharing options...
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