Crank Posted March 19, 2012 Report Share Posted March 19, 2012 What the heck is going on with TRX? Tried calling tech support at 5:30 EST today and I'm getting the message that the office is closed because its after business hours which are 8-6pm CST or 7pm EST. I get the feeling that something is not right with this company this year. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 20, 2012 Report Share Posted March 20, 2012 I got that same message. While I don't call too often, it still urkes me that TRX considers the tax season over and they have gone back to regular business hours. In case they didn't know, it is only MARCH and tax season doesn't end until APRIL 17th. Thats when I get my vacation. TRX did call the other day and e-mail me requesting me to renew at their reduced prices. I did not commit as I agree, I don't know what they are doing. They claim they will have their own software. I think I have a version of it but don't know if I like it or not. Too early to tell. I guess they think we have alot of time on our hands this time of year. I am just glad I got all my S-Corps except 2 done on time. Geez. Quote Link to comment Share on other sites More sharing options...
Crank Posted March 20, 2012 Author Report Share Posted March 20, 2012 Yep, they called me to renew about the beginnig of March. I didnt because Im not sure because of all the problems this year and RedGear hasnt helped out as well. I know RedGear isnt obligated but when there is a problem with their software you would think the company would pay attention no matter where it was purchased. It doesnt reflect well on TRX or RedGear. Quote Link to comment Share on other sites More sharing options...
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