ed_accountant Posted November 6, 2012 Report Share Posted November 6, 2012 I called TRX and requested the status of Taxworks. They said they are still negotiating with Taxworks. I suggest that other members who are interested in seeing TRX offer Taxworks call this month and inquire.. Quote Link to comment Share on other sites More sharing options...
TaxOR Posted November 7, 2012 Report Share Posted November 7, 2012 Thanks for the update, Ed. Quote Link to comment Share on other sites More sharing options...
Mike D Posted November 7, 2012 Report Share Posted November 7, 2012 I have been keeping in touch with both TRX and TaxWorks and you are correct that as of today there is still no decision for 2012. I have prepared a list of all from this board as well as other boards who would be interested in potentially dealing with TaxWorks directly should TRX not be successful. To date I have seven including myself who are interested. I suggest that anyone else out there who may be interested please send me your information @ [email protected] so I can add you to the list. Let's be hopeful that something will come of this. Thanks Mike Dubin CPA Quote Link to comment Share on other sites More sharing options...
TaxOR Posted November 9, 2012 Report Share Posted November 9, 2012 Taxworks 2012 demo/preview is still not available on the RedGear website. I wonder what their timeline is? Sounds like lots of changes this year; hopefully the program won't be too buggy. Quote Link to comment Share on other sites More sharing options...
TaxOR Posted December 1, 2012 Report Share Posted December 1, 2012 So, I spoke with TRX today and they're refusing to give me a refund (despite the fact that when I renewed, they gave me the understanding that I could get a refund at any time). I'm not saying I won't in the end decide to use Tax Exact, but doesn't it seem that by refusing to give me a refund, they are demonstrating a lack of faith that Tax Exact will stand up to the competition on its own merits?? Tax Exact may be a good product, but the customer service really has me scratching my head... (I also resent being strung along all year with the promise that they were "still negotiating" with TaxWorks. That's some seriously questionable business practice right there; it sure seems like an outright lie to me. I certainly wouldn't have renewed back in May if they had been honest about the prospects for re-upping with RedGear.) Quote Link to comment Share on other sites More sharing options...
ed_accountant Posted December 7, 2012 Author Report Share Posted December 7, 2012 I also prepaid in April after the Salesperson, Thom Pope, promised and confirmed that they were still in contract with Taxworks and that taxworks would be for this tax season. I too requested a refund from Karen Bills and was denied. They have outright lied to me. I feel they should issue refunds when they have not shipped any product! Quote Link to comment Share on other sites More sharing options...
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