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Payer Manager Issues


Chowdahead

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Is anyone else seeing that certain Payers don't seem to either rollover or save in the Payer Manager? I swear I've added the two local state unemployment offices about 20 times onto a 1099-G because they cannot be found in the Payer Manager. There are lots of people collecting unemployment so to have to enter these in all the time is a time waster for me.

I also have a popular local temporary staffing agency that refuses to show up either, despite being on many orior year returns and being entered multiple times. The "Add to Payer Manager" box is checked all the time.

When I go to the Payer Manager, all of these "missing" Payers show up a multitude of times in the Payer Manager, but they refuse to show up within the returns. What gives?

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Maybe it is the presence of multiple entires that is messing it up?

1) Try removing all but one and see if that makes a difference.

2) If that doesn't work, remove then all then see what happens the next time you add it into a return.

Just a couple of thoughts/suggestions.

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