taxguy057 Posted March 20, 2013 Report Share Posted March 20, 2013 I need to get a copy of a client's return for 2009 and when try to open it I get the attached error message. I have clicked update and watched the update process go as normal but still won't allow me to open with the same message appearing.... Anyone know how to get through this???? Any and all help or suggestions are greatly appreciated!! TG Quote Link to comment Share on other sites More sharing options...
jklcpa Posted March 20, 2013 Report Share Posted March 20, 2013 If you reinstallled 2009 from the disks, try updating the forms & program through the program update before trying to open the client return. Quote Link to comment Share on other sites More sharing options...
taxguy057 Posted March 20, 2013 Author Report Share Posted March 20, 2013 Tried that and still nothing.... Every other client in the program will open no problem except this one... :( Quote Link to comment Share on other sites More sharing options...
jklcpa Posted March 20, 2013 Report Share Posted March 20, 2013 If you are trying to open an exported file, you could try the backup version instead. Also, sometimes I'll have more than one backup file for the same client because I will rename a file if I'm doing future year tax projections with hypotheticals or multiple scenarios. In those cases, the original return is unchanged and only the planner is different. Would you have any file like that for your client? Quote Link to comment Share on other sites More sharing options...
komtax Posted March 20, 2013 Report Share Posted March 20, 2013 export the file to flash drive then try to open the one in the flashdrive. worked once for me in a similar situation. good luck. Quote Link to comment Share on other sites More sharing options...
taxguy057 Posted March 21, 2013 Author Report Share Posted March 21, 2013 I don't know why this didn't show up the first time in my original post but here's a pic of the error message I keep getting when trying to open that particular return... Quote Link to comment Share on other sites More sharing options...
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