kimjo Posted December 30, 2013 Report Share Posted December 30, 2013 With the holidays behind us we just got started on getting our software loaded and prepping for the upcoming tax season. Found out the hard way that virtual machines are not working. Had not seen anything about this in the system requirements published so it came as a surprise since we had been running in a virtual machine for the last 3 years, including successfully running the 2012 program with no hardware/computer problems. Our 2012 program year had no computer issues only the problems that most seemed to be experiencing with late or incomplete forms. We have never called ATX tech support to ask how to make our machine run better, we have always taken care of our computer needs. The only calls to tech support have been for efiles that didn't sync and such issues. We have always run with a single standalone setup we were planning on stepping up this year and running two computers networked so time was spent trying to setup the workstation/server first, seemed to install fine, got no installation errors, tried to rollover our usual first return we use each year and got the first error. Said there was a communication error, the return never rolled over. We then tried uninstalling, reinstalling, standalone before coming across mentions of virtual machines not being supported. Our question is what has changed from the 2012 program to 2013 that makes virtual machines fail? We had no computer specific problems last year and our machine was well within the system requirement specs. Have we been abandoned? Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted December 30, 2013 Report Share Posted December 30, 2013 >>> Had not seen anything about this in the system requirements published so it came as a surprise since we had been running in a virtual machine for the last 3 years, It was published by ATX in their 2013 ATX System requirement documents that they no longer support or recommend: Virtualization Technology4 (“virtual machines”) Technology that allows you to create a virtual machine (operating system) inside a physical computer. XP Mode on Windows® 7 VMware® Hyper-V (Microsoft) Parallels® (Apple - Mac) VirtualBox (Oracle) Xen® (Linux) Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 30, 2013 Report Share Posted December 30, 2013 kimjo, check your messages. Quote Link to comment Share on other sites More sharing options...
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