makmiy Posted March 4, 2008 Report Share Posted March 4, 2008 Just Wondering........ How many of you will be asking for partial refunds for non productive time? Quote Link to comment Share on other sites More sharing options...
JohnH Posted March 4, 2008 Report Share Posted March 4, 2008 I don't mean to be flippant, but it's a matter of absolute cost. I would probably pursue that course if the software cost me $6,000 - $10,000 and I had incurred a lot of lost time fixing problems, but at ATX prices I doubt the "down-time" argument will carry much weight. They don't have that much to lose if they dissapoint you and you leave, and you don't have much to gain even if they refunded the full purchase price, which they "ain't gonna do" anyhow. Quote Link to comment Share on other sites More sharing options...
tilt Posted March 4, 2008 Report Share Posted March 4, 2008 FWIW, I use ProSeries and a couple of years ago it had horrible support. I fussed my way up the corporate ladder and finally had my entire program fee refunded and received a large discount on the next year. You have to decide how much time and effort you want to put into this. For me, it was well worth the hassle. Quote Link to comment Share on other sites More sharing options...
Booger Posted March 4, 2008 Report Share Posted March 4, 2008 Just Wondering........ How many of you will be asking for partial refunds for non productive time? I'm wondering where my pants went. Booger Quote Link to comment Share on other sites More sharing options...
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