Abby Normal Posted February 23, 2018 Report Share Posted February 23, 2018 Two days in a row I called Practitioner Priority line to get transcript faxed for dead guy (eservices won't allow me to download). Two days in a row my fax line never rings with a caller ID that could be the IRS. The second time I asked if they should put a '1' in front of my number and they say no, they don't need to. Anyone else not getting faxes from PPS? On a positive note, my wait time was less than a minute both days. Quote Link to comment Share on other sites More sharing options...
TaxCPANY Posted February 25, 2018 Report Share Posted February 25, 2018 Oh heck, yes; perfectly nice agent promised me several years of transcripts yesterday morning, 7:20am -- had got into Practitioner's Hotline by 7:01am (with, yes, only a 1-minute wait). Last thing, last night I finally whinged to my spouse how disappointed I was; did the agent mis-transcribe my fax number (how come they seem never to read it off the 2848 or 8821)? Whom should I report my missing faxes to, too? Interestingly, I was resorting to PPS because e-Services had barred me for allegedly entering incorrect logins thrice, the day before. Well, even had I mis-typed the login the first time, I certainly hadn't, the second time. When I called that 'third strike' false to an e-Services Helper an hour later, he told me that e-Services recalls our errors for *weeks* now. And, yes, I had mis-typed a login some time ago in the misty past. (Sic) 1 1 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted February 25, 2018 Author Report Share Posted February 25, 2018 Sorry, I had to laugh at that. A day in the life... I DM'd an IRS employee that hangs on reddit and he asked me if it was their " systemic TDS fax ("three attempts in 24 hours") or their eefax". Told him it was the TDS, but I haven't heard back. Hope the mail comes thru! Quote Link to comment Share on other sites More sharing options...
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