Max W Posted December 21, 2022 Report Share Posted December 21, 2022 Every time I try to reset the PTIN password, it says that it is not valid. Anyone having similar problems? Quote Link to comment Share on other sites More sharing options...
Lee B Posted December 21, 2022 Report Share Posted December 21, 2022 I had no problems about 4 weeks ago. However I did it on a weekend when there was less traffic. Quote Link to comment Share on other sites More sharing options...
Sara EA Posted December 23, 2022 Report Share Posted December 23, 2022 Are you saying that you are changing your password because the system says you must? I just went through that, and there was some verbiage about the password requirements (however many characters, l number, l letter, etc). Is your attempted password compliant? Also, the new password can't resemble any you've used before. (If you started with Tax 88, the new one can't be Tax 89). Try coming up with a unique password and let us know how it goes. 2 Quote Link to comment Share on other sites More sharing options...
Max W Posted December 29, 2022 Author Report Share Posted December 29, 2022 Thanks for the suggestions. I got it figured out. 3 Quote Link to comment Share on other sites More sharing options...
Patti in Upstate NY Posted December 29, 2022 Report Share Posted December 29, 2022 I have been trying to login off and on for over a week. I enter my user name and password then I'm asked to request an authentication code be sent to my email which I do. The email doesn't arrive for 2-3 days and, of course, is invalid by the time I get it. I tried to call today but I was number 76 in the queue.......... 3 Quote Link to comment Share on other sites More sharing options...
Lee B Posted December 29, 2022 Report Share Posted December 29, 2022 Wait until Saturday or Sunday when the website isn't swamped. 1 Quote Link to comment Share on other sites More sharing options...
mcbreck Posted December 30, 2022 Report Share Posted December 30, 2022 It's sad how horrific the IRS is at technology. Is it the "too many chefs in the kitchen" problem or too many people not wanting to actually take responsibility so they all require too many chefs so that no single person can be blamed? 1 Quote Link to comment Share on other sites More sharing options...
Patti in Upstate NY Posted December 30, 2022 Report Share Posted December 30, 2022 After an hour on hold this morning, I was able to speak to a live body. They had a system upgrade and my email address was no longer compatible. I guess only one "." is allowed and mine was nycap.rr.com Changed to my gmail account and immediately received the authentication code! 2 Quote Link to comment Share on other sites More sharing options...
BTS Posted January 4, 2023 Report Share Posted January 4, 2023 Had the same issue. To many . in my email. Had to use a different email. The old one we have used with the IRS since dial up days I did all this in early December so the wait time for tech support wasn't bad. Maybe a 5 minute hold. 1 Quote Link to comment Share on other sites More sharing options...
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