Wendy Posted January 20, 2009 Report Share Posted January 20, 2009 Has anyone had a problem with the 2006 archive disk? I loaded 2006 onto a new computer and it had a problem opening a file. I tried to update with the archive disk to see if that was the problem, and it would not load. It said something about a corrupted file. Called ATX and was told that I would have to BUY a new disk or could download it from a website...but the address she gave me did not work - it just went to the regular ATX site. Any ideas??? I still have a WORKING version on a different computer, so I am not completely out of luck, but I would like it on the new computer. Thanks Wendy Quote Link to comment Share on other sites More sharing options...
zeke Posted January 20, 2009 Report Share Posted January 20, 2009 Wendy - See the first pinned topic above from Virtual Managed Software Solutions. Kyle has helped several members here. z Quote Link to comment Share on other sites More sharing options...
Virtual Managed Solutions Posted January 20, 2009 Report Share Posted January 20, 2009 Did it say which file the computer was having trouble opening? And out of curiosity, are the 2 computers networked? Quote Link to comment Share on other sites More sharing options...
Wendy Posted January 20, 2009 Author Report Share Posted January 20, 2009 No, the two are not networked. I had loaded the 2006 last year and was able to roll over most returns. I went to access a return today and it said it could not be accessed because it did not have all the forms (it was a 1099 so I don't know what could have been missing). I thought that perhaps I did not load the archive version, so I tried that. It would not autorun - and when I got it to run it got to the "installing" part and never continued. When I told it to exit, there was a message saying that one or more of the files were corrupted - no further info. I tried to backup/restore the client and also tried to export/import but each time it said that all the forms had not been rolled over. The "tech" (voice on the phone) told me to go to the FTP site and download, but that only accessed the regular site. Thanx Wendy Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 20, 2009 Report Share Posted January 20, 2009 Wendy, If you already have the program installed, but are having trouble opening the return go to the MyATX website go to the tab that says download, look on the left hand side and you should see prior year updates. Select that and you will find an update tab for your 2006 program. I am quite sure you will have to down load the update and save it to your desk top then install it from there. But I checked and it is available on the regulary MYATX website. I'm here messing around, so I will check back and see if you were able to locate it. Hope this helps, Deb! Quote Link to comment Share on other sites More sharing options...
Wendy Posted January 21, 2009 Author Report Share Posted January 21, 2009 Found it - thank you. Now why wouldn't the support person tell me about that??? Unfortunately, that didn't solve the problem. When I try to open it I get a message that the "rollover" can't be completed because the prior year return is missing - and when I try to delete it I get a message saying that it can't be deleted because it has been electronically transmitted. Wendy Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 21, 2009 Report Share Posted January 21, 2009 Found it - thank you. Now why wouldn't the support person tell me about that??? Unfortunately, that didn't solve the problem. When I try to open it I get a message that the "rollover" can't be completed because the prior year return is missing - and when I try to delete it I get a message saying that it can't be deleted because it has been electronically transmitted. Wendy Wendy, Have you been able to open any returns? Is it limited to just this one? The reason I ask is that maybe you can import the file from your backup (if you backed the return up) and get it to open that way. It could be that something has happened to just the one particular file. Deb! Quote Link to comment Share on other sites More sharing options...
Wendy Posted January 21, 2009 Author Report Share Posted January 21, 2009 It was just a couple of files - and not the same type. I tried backup/restore & export/import from the other machine where it opens fine. It won't restore or import. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 21, 2009 Report Share Posted January 21, 2009 It was just a couple of files - and not the same type. I tried backup/restore & export/import from the other machine where it opens fine. It won't restore or import. Sorry, I don't know what else to try, but maybe someone else will. Deb! Quote Link to comment Share on other sites More sharing options...
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