Chowdahead Posted February 9, 2009 Report Share Posted February 9, 2009 Has anyone else been seeing a problem when trying to determine why a return has been rejected? In past years, all I would have to do is go to the E-File Tab, select the rejected e-file, and click File>Display Rejection Message for Selected Return. Then the return would open up and the e-file error(s) would be displayed in a box below. In this year's program, I frequently get a box that says "No error for this return found" when I complete these steps. This is despite the fact that the return is clearly listed as rejected. If I open up the return and click the button at top to see any rejection errors within the return, sometimes I can see the actual error. But most times I get a box at the bottom that just says "Because the federal return was rejected, the corresponding piggyback file was also rejected". I called ATX about this and the only solution they have is for me to logon to the ATX Support site and manually type in the client's SSN and look up the reject codes there. To me that's not a good alternative. Sure, it provides more detail, but it's yet another manual step I have to take for each return, when this info was available in each rejected return within the program. I'm wondering if this is just a problem with my installation or if this is a system-wide problem. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 9, 2009 Report Share Posted February 9, 2009 Has anyone else been seeing a problem when trying to determine why a return has been rejected? In past years, all I would have to do is go to the E-File Tab, select the rejected e-file, and click File>Display Rejection Message for Selected Return. Then the return would open up and the e-file error(s) would be displayed in a box below. In this year's program, I frequently get a box that says "No error for this return found" when I complete these steps. This is despite the fact that the return is clearly listed as rejected. If I open up the return and click the button at top to see any rejection errors within the return, sometimes I can see the actual error. But most times I get a box at the bottom that just says "Because the federal return was rejected, the corresponding piggyback file was also rejected". I called ATX about this and the only solution they have is for me to logon to the ATX Support site and manually type in the client's SSN and look up the reject codes there. To me that's not a good alternative. Sure, it provides more detail, but it's yet another manual step I have to take for each return, when this info was available in each rejected return within the program. I'm wondering if this is just a problem with my installation or if this is a system-wide problem. It was exactly the same way last year. I have the MyAtx page on my links list. I have to go there often. There is always MORE info there than in the tax return. It is a TaxWise glitch that ATX software cannot get around. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted February 9, 2009 Report Share Posted February 9, 2009 Had the same problem last year and ATX could not tell me why either. So far, this year has been good and I have not received any rejections yet. Terry D. Quote Link to comment Share on other sites More sharing options...
bstaxes Posted February 9, 2009 Report Share Posted February 9, 2009 I've had this problem in the last 3 days and could not find out what the error was. Finally after trying and trying and looking at reject history I found that the ssn was incorrect. Corrected ssn and it just flew through. Quote Link to comment Share on other sites More sharing options...
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