BrentCPA Posted March 19, 2010 Report Share Posted March 19, 2010 Let me preface this by saying I know that modifying the DCN series fixes this problem, but my question for you folks is simply; isn't there a better way? Almost every time I log-in my DCN has reset itself to 10 and if I do not catch this my created e-files will invariably come back as duplicated since I have already submitted e-files with that DCN (months ago even). I have talked to tech support on numerous occasions and while they confirm that this is happening and they can tell my why I get the error, no one has yet told me how to prevent my DCN from resetting itself to the default 10 every time the software updates or I restart the program. I guess it is not a deal breaker, but it is frustrating when you miss a drain because of a stupid software glitch like this and you have to tell your clients that their refund will most likely be a week later than anticipated. Background: Windows 7 Pro, ATX installed to the default (x86) directory, run as administrator Perhaps installing to the root directory might solve this? I am open to any suggestions because I apparently lack the discipline to check my DCN series every day. Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted March 19, 2010 Report Share Posted March 19, 2010 Brent, I wish that I could help you, but it is not happening to me. I am still using XP and am not on a network. I hope that someone else can help you. Bonnie Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted March 19, 2010 Report Share Posted March 19, 2010 You can not install to the root directory [C:/] but you can set up an ATX directory, and install each year into a folder in that, which is what I did a long time ago, and continue to use. C:/ATX/ATX___ with the year in the blanks. I have not had any problems with this setup, and it makes it easy to back up that whole directory, plus I just don't like having EVERYTHING in C:/ProgramFiles/ and I don't like, when looking for the program to have to type Programfiles when I could just type ATX. Quote Link to comment Share on other sites More sharing options...
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