rfassett Posted January 16, 2008 Report Share Posted January 16, 2008 This off the Weblog - The Latest ATX news (posted today)- at myatx.com: Some customers are calling the CS Dept and encountering busy signals or are hearing the message to call back later due to high volume. We are having phone issues that we are trying to resolve with the help of AT&T. We apologize for this problem; the only resolution we have is to keep trying to contact CS until you get thru. We are receiving incoming calls from the minute we open until we close. We are keeping the "Latest News" page up-to-date, to help reduce the issues that require a phone call. OK - so what are you guys doing to jam the lines? Seriously though, the issues seem to be as much after the phone is answered as they are before we get through. Maybe if ATX could get some of the issues resolved, the phones would not be so busy? Quote Link to comment Share on other sites More sharing options...
Gail in Virginia Posted January 16, 2008 Report Share Posted January 16, 2008 If they would answer e-mails, maybe we wouldn't all have to call. And then too, if we had chat support... Quote Link to comment Share on other sites More sharing options...
GeorgeM Posted January 16, 2008 Report Share Posted January 16, 2008 If they would answer e-mails, maybe we wouldn't all have to call. And then too, if we had chat support... Last year ATX had online support chat. I used it quite a few times and got through within 5 min. But I guess not too many people used it so it went by the wayside. :rolleyes: :rolleyes: Quote Link to comment Share on other sites More sharing options...
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