Lee B

The crucial issue for me is whether ATX steps up and spends the money to do a major rewrite (new platform) and keeps

the same features that we're all used to. If they try to stonewall their way thru with the same platform then I'm gone.

I would even pay a modest amount more for a rewritten program as long as I could test drive it for free in say December 2013.

I've demoed a lot of software during December and January and didn't really find anything else that I really like.

I guess my fallback plan would be to move to UltraTax

FYI, I copied the news release from the Minnesota Department of Revenue Website, which might have been hacked by a mad Ukrainian. It was very easy to find a long list of posts on both the Intuit Community and the ProSeries Community.

Keep your head down, the black helicopters are flying low tonight.

Copied form the Intuit Community:

I've tried 3 times to copy/paste what MN Revenue sent me- Intuit doesn't like copy/paste. So I'll try again in my own words.

Problems with State Election Campaign Fund selections, Educational subtraction (Form M1M), Property Refund calculation (Form M1PR), Property Tax direct deposit election (Form M1PR), Child and Dependent Care Credit (Form M1CD), Marriage Credit (Form M1MA), S-Corp Form M8X, Corporate Form (M4A), Fiduciary Schedule KF, and Fiduciary Schedule carryforward.

Customer Impact per MN Revenue- Intuit is working with MN Revenue to resolve issues.

Suggestion from a Minnesota Tax Preparer to Intuit- get these programming errors fixed, hire competent programmers, work overtime as we do, and be prepared to lose a lot of business as we search for other software over the summer

Important Notice for Taxpayers Using Intuit Products (TurboTax, Lacerte, Intuit online, ProSeries)

The Minnesota Department of Revenue advises you not to use Intuit (TurboTax, Lacerte, Intuit online, ProSeries) to file your Minnesota taxes electronically or on paper. Intuit has discovered multiple issues with their products. The issues could jeopardize the accuracy of your return or delay your refund.

What should I do?

IF YOU… ​ THEN​

Have NOT prepared or filed your return ​

File using a different software product. See a list of approve vendors below.

Prepared your return using Intuit but did not file​

Wait to file until Intuit communicates the problems are corrected.​

Have filed your return using Intuit​

Call Intuit at 1-866-888-4609.

The Department of Revenue is not affiliated with Intuit and we find these errors unacceptable. We expect Intuit to correct these problems immediately. If they fail to do so, the department will stop processing returns filed using Intuit.

We will continue to monitor the situation closely.

Concerned taxpayers may contact Intuit at 1-866-888-4609.

The Minnesota Dept of Revenue issued a news release today that said that the returns they had been

receiving prepared with Intuit Tax Software Programs (listed all programs) contaned numerous and multiple errors. They said that if Intuit doesn't fix these problems quickly, that they would have no choice but to stop processing all tax returns prepared with Intuit programs. Unbelievable!

You can't make this stuff up!

Interesting postscript: A number of posters on the ATX board sent emails to the highlighted email address

and they were all returned as undeliverable. Unbelievable! You couldn't make this stuff up !

Sometimes it's helpful to call the IRS eservices hotline and get a plain english explanation

I efiled an 1120 with a direct debit payment on Tuesday and it went thru just fine.

Either your efles rules folder is corrupted or some of the efile contents of your return is corrupted.

There were some posts on the ATX Board about how to delete the contents of your efile rules folder,

so it will repopulate cleanly. If your client is set up with EFTPS, the payment could be made that way.

FWIW,

ATX has announced that a fix for this will be in update 12.11, possibly released this weekend

Eric,

When I had my problem yesterday morning, I was using the current version of Firefox.

First read KnowledgeBase article # 14140. Second find the thread titled, "Cannot access FAM client folder" and read

The key word here is "completed". I don't believe we're talking about calendar years. We're talking the academic completion level.

Of course since no education credits have been claimed yet, I believe she qualifies for the AOC.

I would try adding the new state first, save, close, reopen then try to delete the old state.

If that doesn't work then I would go back to 2011, make a copy of the return, delete the unwanted state in the copy

and rollover the copy without the old state.

After what has it been 2 or 3 weeks, ATX has finally figured out what's causing this problem and it's going part of the 12.11 update.

I did read a post this morning on the ATX Board where a poster figured out a successful workaround.

Just a clarification, these are not automatic updates. They are optional (noncritical) updates, which you have to select. If you're in IE, click on Windows Updates, which will take you to the Windows update site, then click on Custom, then click on your operating sytem, then a list of optional updates will display from which you can select the updates(4.0) or upgrade (4.50) depending on your OS. Just to be fair, several posters on the ATX board this morning saw no improvement, but it sounded like they had major problems before they tried this.

This is for both servers and standalone computers. The first time we installed the ATX program part on the installation was the installation of Microsoft.NET 4.0 which is required to run ATX. Microsoft.NET 4.50, which was released in August 2012, will run on Server 2008 and Windows 7.

Therefore if you are on Server 2003 or XP standalone, you can download and install the optional (noncritical) updates for .NET 4.0 from

the Microsoft update site (It took me about 45 minutes).

If you are on Server 2008 or Windows 7 standalone, then you can upgrade to Microsoft.NET 4.50, plus there are several small additional security updates

that will be required. For more detailed info, there are several pages of posts with explicit instructions on the ATX Board.

I have finished downloading and installing the noncritical (optional ) updates to .NET 4.0 on my XP standalone with 2 G of RAM.

First let me say that I wasn't having many problems, just a bit slow. After installing these updates, the second and subsequent times

I open the ATX 2012 program, it's loading in about 30 seconds compared to over 60 seconds before. The time to open clients returns is the same 30 seconds before and 30 seconds after. The Print Manager seems to load quicker and I wasn't having any printing problems before. A funny side benefit is that my 2011 program now loads in 10 seconds compared to over 40 seconds before

The IT person on the ATX board has reported back that the upgrade to .NET 4.50 on his clients Windows 7 NetWork was smooth and troublefree. The tax client says, that the increased speed in rollovers and opening returns is like night and day.

Another poster that has a Windows 7 Network reports that entering new assets etc is working normally for him for the first time

since 12.8.

Followup, ATX is now saying that they do not support .NET 4.50. One of the IT people who regularly posts on the ATX board

has installed .NET 4.50 on a clients Windows 7 Network and is testing it. .NET 4.50 is not available for Server 2003 or XP.

Since I am on XP I am installing the .NET 4.0 updates that I mentioned in my first post. I have the first two updates installed

and the results are favorable.

FWIW Part II - Another poster on the ATX board with a Network of Windows 7 computers reports that after upgrading from .NET 4.0

to .NET 4.50 a noticeable improvement in stability and a significant improvement in overall speed.

FWIW A poster on the ATX board reports that Microsoft has 3 noncritical .Net updates (performance enhancements), which he downloaded and installed resulting in a 50% improvement in the time required to load ATX and the time to open a return.

If you uncheck print packets it's like using last year's Print Manager except that it works better.

The only annoying issue is that it wants to print extra Federal Copies to go with each state return,

but you only need to uncheck one box to remove those extra copies. I did a forms download the day

before the 12.10 update and ever since then my Print Manager has been loading fairly quickly

and my returns are printing out as fast as my printer will go without any extra pages.

So I regard it as an unqualified improvement over last year.

No Problems. I agree, it's a definite improvement over last year, which was driving me crazy.

A number of users on the other board are reporting these post update problems:

1. After updating, all of the returns checked complete become unchecked. Checking them again is a waste of time, because the program will uncheck them the next time you reopen the program.

(ATX is researching the problem.)

2. The cover sheet & letters will not print for a number of users.

3. A number of users report that the "Print Page" icon is grayed out and does not respond.

Good Luck,

You may have an older corrupted form, per the ATX board it was a problem earlier this week. i updated my forms yesterday for the first time this week and my data entry seems to be faster and the print manager is loading noticeably faster. Still on 12.9.