Just to share ---- Had a return telephone call from Tayler Edwards at ATX - overall account manager responding to a letter I had sent (Sept. 1, 2013) to Jason Marx at CCH/ATX. My letter restated the ATX 2012 concerns, lack of decent response, some suggestions on how CCH/ATX might address issues - going forward. Maybe wishful thinking --- but I left the discussion feeling better about CCH/ATX 2013 product. Beta testing started today 090913 and will run for about three weeks (using 2012 forms, data-sets, etc.) with additional roll-over, real forms and some of the things that can't be done (they don't have standards, etc. yet) to be done later toward October as standards are released by the Feds, etc.)).
Tayler left me with the impression, that CCH/ATX did have an idea about what ATX 2012 did to "some" of the CCH/ATX clients and that IT WOULD NOT HAPPEN AGAIN. It was mentioned that a "communication" initiative was in place to help clients know what was being worked on, etc. I shared that all I had seen was "selling messages" with nothing even remotely detailed about ATX 2012 problems, where it was going and ESPECIALLY what might be happening for CCH/ATX 2013. Tayler will look into that for my emails, as they should have been received along with the "selling" emails.
When I receive a copy of the "informational emails" that I have been "missing", I'll review and share again. After the discussion and the way Tayler responded, etc. I do feel a bit "more trustful" of using ATX 2013 and trusting CCH/ATX again.
We left it at --- I would telephone back early October after the beta testing was done and see where we stood (I do not have the funds to buy ATX, then have it fail (for my use) and await a refund -- to buy another program, so if I go with ATX, it needs to work (some glitches - always occur) BUT --- NOT another ATX 2012).
I felt confidence in Tayler so if beta goes well, I'll probably go ATX 2013. I lean toward that and am not wearing "rose colored glasses"
ALSO --- do not call me with any "property for sell" from the Everglades or related land types --- easytax001.
note: I'm just a small one person - less than 100 returns (all 1040's as I stopped all but sch. C business when in rehab (medical)) using the 1040 program (NOT 1040 Office, just 1040)). So if they cared enough to speak to a little guy that doesn't generate a lot of fee's or research, etc., they might deserve another chance (once they fix the program).