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michaelmars

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Posts posted by michaelmars

  1. i try and print all 3 copies at one time and i only get the federal return for the filing copy. i have to go back and reprint the state and city returns.

    Has anyone else seen this and is there a fix?

    Also, i must have selected to have the client letters roll over with the returns but i don't want that. I can't find the option anywhere to turn it off, any idea's

  2. i spend hours each year creating the engagement letter as a custom form. Wish i knew it was in the program somewhere.

    Does anyone know how i can move the form from 2006 organizer to the 2007 forms? i would love to have it as a master form so i don't have to add an organizer to every client.

  3. if you think this treatment is bad you should see what i am getting on their high end side with prosystems fx; client letter written by people with limited english skills, bo client letter for state corporation efiling,[cust support says you can't efile NY, even though they did include the forms to authorize it], everytime you try to answer a question on a ny it-204 you get bounced out, ETC.

    and that program costs me $20,000.

  4. Some customers are calling the CS Dept and encountering busy signals or are hearing the message to call back later due to high volume. We are having phone issues that we are trying to resolve with the help of AT&T. We apologize for this problem; the only resolution we have is to keep trying to contact CS until you get thru. We are receiving incoming calls from the minute we open until we close. We are keeping the "Latest News" page up-to-date, to help reduce the issues that require a phone call

  5. michael,

    There is basically no difference as far as ATX is concerned between a peer-to-peer or a server based network. BUT ensure you read the installation instructions or knowledge base article 14660 as the installation is different for a network. If you are using a wireless workstation (i.e. laptop) read KB 4807.

    johnmac

    THANKS EVERYONE

  6. Anyone familiar with this and if i don't order can i upgrade later on? Customer service in Sales had no idea what i was talking about!

    Also, can i use a peer to peer network or do i need a separate server?

    -Thanks as always. If i can get my order inplace i'll be around here more often to answer tax questions as i did on the old board.

    -Michael

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