Sailor

In your original post you said that you would be notifying clients that call "too much" that you will start charging. How do you notify clients? I mean, what do you say? I would love to do this, but I don't want to "turn off" the clients, or have them not call me if it's relatively important assuming I want to keep that client. So, my question is: How does one tactfully tell a client I am not available 24/7 for questions that are not relevant?

Suppose you get a new computer? They wouldn't allow downloads of prior year programs that you purchased?

My pet peeve is calling the IRS or state for a client about something that isn't my fault and I cannot do anything about, such as refunds that get tied up for whatever reason. I tell the client that my fee was for preparation only and I offer the phone number. If the client isn't capable of making a call, the fee goes up ther next year.

Do you check backgrounds before you hire? I mean really check. Not just checking references.